In this episode, hosts Jason and Joelle welcome Professor Rob Briner of Queen Mary University of London back to the podcast for the third time. Rob shares what the research says about performance management as a high-risk process for psychosocial harm, prompted by the Comcare prosecution of the Department of Defence. We chat about why people often “under-perform” because they lack good-quality feedback and the resources to improve, why many practices we call performance feedback aren’t really feedback, the five conditions that have to be in place for feedback to work, and what it takes to move from policy to practice, including early warning signs and knowing when to pause a process and refer for support. https://www.crforum.co.uk/crf-work-psychology-network/