In this episode we chat with Peta Mercieca, Director, Occupational Violence (OV) Prevention and Management and WHS Projects at Canberra Health Services. Peta explains why OV is a complex psychosocial hazard affecting not only staff, but also patients and their families. She discusses the challenges of balancing employee safety with patient safety, then shares the approach taken by Canberra Health Services in developing and implementing an OV Strategy.